Katy Smith

Katy Smith currently serves as Director of Customer Experience at Vivid Seats since February 2022, focusing on enhancing customer interactions. Prior to this role, Katy served at Grubhub for six years in various capacities, including Senior Manager of Logistics, National Manager of Driver Acquisition, and Regional Team Lead for Driver Recruitment and Engagement, managing driver acquisition and supply management efforts. Earlier experience includes a tenure at DiningIn.com, where Katy held several positions such as Dallas Driver Manager, overseeing driver recruitment and engagement, and Customer Experience Supervisor, acting as a key contact for restaurant partners. Katy's career has been marked by a strong emphasis on customer experience and operational leadership.