Jae Mikalik has extensive experience in technology and customer support roles, currently serving as a Junior Salesforce Administrator at Vizo Financial Corporate CU since October 2020, where responsibilities include managing Salesforce reporting, data management, and the implementation of MFA. Prior positions include a Core Support and Technology Analyst at the same company, a Core Operations Analyst at Robert Half, and various support roles at Stitch Fix, Carnegie Mellon University, and Geek Squad. Jae holds a Bachelor's degree in Business Management from Carlow University and has pursued additional education through Trailhead by Salesforce.