Ricardo Alexandrino

Ricardo Alexandrino has a diverse range of work experience in the technology industry. Ricardo is currently serving as the Operations Director at Vocalcom, a position they have held since April 2022. Prior to this role, they worked as the IT Operation Manager at IK Solution from November 2020 to April 2022.

From 2017 to 2019, Ricardo was the Operations Director for Latin America at Vocalcom. In this role, they were responsible for leading product support, cloud services support, customizations, and implementations. Ricardo worked closely with customers to ensure satisfaction and managed the Operations/IT department for the Latin America region. Additionally, Ricardo was a member of the international product and standards committee at Vocalcom.

Before joining Vocalcom, Ricardo served as the IT Manager at Grupo Konecta from January 2013 to January 2017. Ricardo was a member of the Brazil executive committee and ensured the adherence of Brazilian models and technologies to the global model of the corporation. Ricardo also managed technology operations and corporate technologies in Brazil.

Prior to their role at Grupo Konecta, Ricardo worked at Sitel as an IT Manager from November 2008 to January 2013. Ricardo played a key role in creating the Command Center area to support contact centers for Santander. Ricardo also participated in projects involving the installation and definition of tools for contact centers and managed the technical aspects of contact centers for the bank.

Earlier in their career, Ricardo was a System Analyst at Cipasa Urbanismo from August 2004 to August 2008, where they were responsible for merger projects with various companies. Ricardo also implemented storage and network projects and managed telephony, network security, and backup.

Ricardo's work experience also includes a role as a Service and Development Coordinator at Multiport Telecom from January 2001 to August 2004. Ricardo was involved in designing and implementing products for customers and managing network systems.

At the start of their career, Ricardo worked as a System Analyst at Credit Suisse Brasil from December 1994 to December 2000. Ricardo developed specific solutions for various areas of the company and was involved in projects such as the millennium bug and the construction of a home broker system.

Overall, Ricardo Alexandrino has gained extensive experience and expertise in various roles and responsibilities throughout their career in the technology industry.

Ricardo Alexandrino completed their education with a Bachelor's degree in Computer Science from Universidade São Judas Tadeu, from the years 1998 to 2002. Prior to that, they attended Colégio São Judas Tadeu, where they obtained a diploma in Data Processing from 1984 to 1996.