Darpan Saini

Darpan Saini is an accomplished IT executive with extensive experience in service delivery and business relationship management. At Vodafone Shared Services, Darpan has served as VP since September 2015, driving significant business growth and achieving impressive metrics in customer satisfaction and demand fulfillment. Prior roles include Practice Head for Managed Security Services at Wipro, where Darpan managed delivery assurance for over 30 global customers, and Vice President for IT operations at EXL Service, focusing on the establishment of ITSM practices and governance frameworks. Darpan also has a background as an entrepreneur, technical services manager, and has held various positions that showcase a strong foundation in IT operations across notable companies such as IBM and American Express. Educational achievements include a diploma in Electrical Engineering and advanced management and IT certifications.