VoiceTeam
Aubrey Rivera currently serves as the Director of Operations at VoiceTeam, a position held since February 2023. Prior experience includes a role as Senior Quality Manager at ClearCaptions, LLC from May 2022 to November 2022, and Group General Manager at PROBE Group North America and Stellar from January 2021 to December 2021 and October 2014 to December 2020, respectively. Additional experience encompasses positions as Business Director at Sutherland Global Services (March 2013 - October 2014) and Director of Service Delivery at Teletech (April 2012 - March 2013). Previous roles also include Service Delivery Manager at Tata Consultancy Services, Philippines (January 2011 - March 2012) and Manager of Operations at Convergys Corporation (December 2006 - October 2010). Aubrey Rivera holds a Bachelor of Arts degree in Political Science and Government from De La Salle University, earned between 2000 and 2003.
This person is not in any teams
This person is not in any offices
VoiceTeam
1 followers
VoiceTeam is a leading nearshore provider of sales, customer service and back office support, headquartered in Santiago, Dominican Republic. Our experienced workforce provides excellent customer service, high-performance sales and detailed business processing support. Quality, efficiency and execution are our main priorities. Our quality assurance team records 100% of all calls and chats from our sales and customer services teams. For our back office support and digital work, we provide two quality assurance checks on all projects.