Erick Lanier has extensive experience in customer service and operations, specializing in various industries such as travel, retail, and aviation. With a background in airline and commercial pilot training, Erick has held positions ranging from sales associate to deckhand and assistant manager. At Volato, Erick currently serves as a Client Service Account Manager, ensuring high-net-worth clients receive top-notch service for their travel needs. Previous roles involved responsibilities such as overseeing travel arrangements, maintaining departmental standards, and providing quality customer support. Throughout Erick's career, a strong focus on customer satisfaction and operational efficiency has been evident.
November 1, 2023 - present
May, 2022
Client Service Account Manager at TeleDirect
Client Services Account Manager at Renesan Software
Client Services Account Manager at CareXM
Client Services, Account Manager at CareXM
Client Services Account Manager at CoreLogic Restoration Solutions