Erick Lanier

Client Service Account Manager at Volato

Erick Lanier has extensive experience in customer service and operations, specializing in various industries such as travel, retail, and aviation. With a background in airline and commercial pilot training, Erick has held positions ranging from sales associate to deckhand and assistant manager. At Volato, Erick currently serves as a Client Service Account Manager, ensuring high-net-worth clients receive top-notch service for their travel needs. Previous roles involved responsibilities such as overseeing travel arrangements, maintaining departmental standards, and providing quality customer support. Throughout Erick's career, a strong focus on customer satisfaction and operational efficiency has been evident.

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Timeline

  • Client Service Account Manager

    November 1, 2023 - present

  • Customer Experience

    May, 2022