Antonio Muñoz

Antonio Muñoz has a diverse work experience spanning multiple roles and industries. Antonio most recently served as the Director of Customer Service and Warranty at VOLCOM since May 2022. Prior to that, they were the Site Operations Manager at XB Fulfillment from June 2021 to May 2022.

From 2016 to 2021, Antonio worked at Speck Products, initially as the Customer Service Manager, where they oversaw a department of 20 employees across multiple locations. Antonio acted as the main liaison between production, supply chain, and sales to achieve monthly revenue goals. Antonio also served as the Customer Care Supervisor, driving sales through the webstore and supporting marketing strategies. Additionally, they held the role of Lead Customer Care Team & Ecommerce, providing support and leading the customer care representatives.

Antonio's earlier experience includes working as an International Customer Service Representative at Rain Bird from September 2013 to June 2016, handling international accounts and managing shipping documentation. Before that, they were a Project Manager at Sampling International LLC from October 2012 to September 2013, responsible for project activities and ensuring timely communication.

Prior to that, Antonio worked at Telvista Inc. as a Client Care Service Manager from July 2011 to September 2012, where they managed various aspects of contact center services and identified business opportunities for growth. Antonio also served as a QA Team Lead at Telvista from June 2008 to April 2011, responsible for assessing call quality and creating reports for upper management.

Overall, Antonio Muñoz has demonstrated their expertise in customer service, operations management, project management, and leadership throughout their career.

Antonio Muñoz completed their education at the Universidad de Estudios Avanzados from 2006 to 2010, where they obtained a Marketing Degree. In addition to their degree, they hold several certifications, including Alta Direccion/Senior Management from CETYS Universidad. Specific details such as the obtained month and year for the other certifications (Freshworks Ticketing/chat/bot social media integration, Oracle Order Entry System, SAP CRM) are not provided.