Ingo Brinkmann

Ingo Brinkmann is an experienced IT professional with a strong background in service management and customer support. Currently serving as an IT Service Analyst at Volkswagen Group IT Solutions GmbH since January 2017, Ingo previously worked as a Fachspezialist Frontdesk at AutoVision GmbH, providing support in the KAP28 project. Ingo holds an ITIL Foundation Certificate in IT-Service Management from AXELOS Global Best Practice and has extensive experience in helpdesk roles, including MAN Truck&Bus Helpdesk and Enterprise Helpdesk at Volkswagen. Ingo's career began in 1987 as an Industriekaufmann at Schmalbach Lubeca AG, followed by roles in sales and customer support, demonstrating a commitment to client service and team leadership throughout various positions.