Patricia Navas

Head Of CX And Service Operations EMEA at Volvo Cars

Patricia Navas has a diverse background in customer experience and service operations, with extensive experience in the automotive industry. Currently, Patricia holds key positions at Volvo Cars, shaping CX strategies and priorities. With a background in Psychology, Patricia has held various management roles in customer relations and service throughout their career.

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Org chart

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Manager

Sandra Alenius

VP Uptime (global Customer Care)

Peers

Evan M.

Customer Care Operations Lead

Stuart Templar Mbe

Head Of Stakeholder Engagement

Reports

Petra Kemi

Global Major Incident Manager

Rea Gyselynck

Service Operations Manager

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Timeline

Head Of CX And Service Operations EMEA
November, 2022 - present
EMEA CX Lead
June, 2022
Directora De Postventa
September, 2018

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