Frontline Support Agent

About Voneus

We’re proud to be one of the largest rural broadband providers in the country, serving customers up and down the UK. Our goal is straightforward – to give rural, hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city. That includes homes, businesses, and complex outdoor sites.

About the Role (Ref 0285)

You’ll help to solve our customers’ technical problems, providing them with support, advice, and the peace of mind that their queries will be resolved.

We won’t lie - it’s not always an easy role. You’ll need to be willing to deal with challenging and vulnerable customers, there is a lot to learn, and things are always changing. You'll manage technical problems such as slow internet speeds, poor or no connectivity, noisy line or no dial tone faults, data and email retrieval issues, and much more across our telecom products.

But we’ll give you all the training you need when you join and then once you are part of the team, you’ll have people around you for continued learning and encouragement.

We’re looking for people with great customer service skills and a passion for technology who enjoy resolving customer issues.

What we are looking for

• Experience working within a 1st line support environment is desirable, but not essential;

• A real interest in IT or networking;

• Ideally, you will have worked in a contact/call centre environment;

• You must be self-motivated and comfortable working in a fast-paced, multi-client environment;

• You should have excellent social skills with the ability to establish and maintain good/ productive relationships;

• You should have the ability to think outside the box and show initiative when dealing with customers, even during periods of stress and pressure;

• You must be flexible, reliable, able to manage tasks effectively, and be able to prioritise; and,

• You will have a logical approach with a high level of attention to detail.

 What we offer in return

• 25 days annual leave, plus bank holidays and your birthday off

• Life assurance

• Income protection

• 8% matching on our pension scheme

• Bike to work and electric vehicle schemes

• Health cash plan

• Wellbeing and social initiatives

• Opportunity to sign up to the training events via our Access and Bookboon development portal

• Employee referral scheme

Equal Opportunities

We are committed to equality and diversity and encourage applications from all backgrounds and communities.

 To find out more about your next employer, visit www.voneus.com.

We do not require the services of any recruitment agencies at this time.