Nabila C.

Nabila C. has over 10 years of work experience in various roles and industries. In their current position at Vopero, they serve as the VP of Customer Experience, leading the company's efforts in enhancing customer satisfaction. Prior to this role, they were the Head of Business Strategy, where they played a crucial role in shaping the company's long-term plans. Nabila also held the position of Head of Business Operations at Vopero, where they streamlined processes and improved operational efficiency.

Before joining Vopero, Nabila worked at OCA as the Encargada de Operaciones OCA Blue, overseeing operations and contributing to the company's success. Nabila also served as an Analyst in Risk and Internal Control.

Nabila began their career as an Analyst in External Audit at KPMG, gaining valuable experience in auditing and financial analysis. Nabila also worked as an Administrative Assistant at MVOTMA.

With their diverse range of experiences and expertise in business strategy, operations, customer experience, and risk analysis, Nabila brings a wealth of knowledge and skills to their current role at Vopero.

Nabila C. completed their undergraduate studies at Universidad de la República from 2012 to 2016, earning a degree in Contadora Pública. In 2018, they participated in a Study Abroad Program at Foreign Trade University. Nabila then pursued further education at Universidad ORT Uruguay from 2019 to 2020, specializing in Business Analytics.

In addition to their academic degrees, Nabila has obtained various certifications. In 2017, they completed a seminar on "Principios de Gestión de Fraude para Emisores" at LAC Mastercard Academy. The following year, they attended a workshop on "Generando sinergias positivas para potenciar la gestión de riesgos de TI, continuidad, seguridad y proyectos" organized by ISACA - Montevideo Chapter. In 2018, they completed a program in "Normas Contables Internacionales y Estados Financieros" at Universidad de Buenos Aires. Their other certifications include "Auditoría de TI para no TI" from Instituto Uruguayo de Auditoría Interna, "Fundamentos TIC para profesionales de negocios" courses from Universitat Politècnica de València, and a "Curso SQL" from Udemy. Nabila has also completed courses in Machine Learning with Python, Design Thinking, and Customer Experience, among others, from various institutions like IBM, Pontificia Universidad Javeriana, and University of California, Davis.

Most recently, in 2021, Nabila obtained certifications in "Excel Avanzado" from DigitalBluee and "Fundamentals of Visualization with Tableau" from University of California, Davis. In 2022, they completed the certification for "Gestión de quejas y reclamos" from Crehana. Additionally, in 2023, they obtained certifications in "Diseña la experiencia de tu cliente" from Crehana and "Customer Experience (CX)" from Coderhouse.