Solutions Engineer- West Africa (french Speaker)

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 50% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. With a capitalization of $70M, VOX is seeking a large round of funding of over $100M in the coming year to accelerate its expansion.

VOX’s cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX’s promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success.

Joining VOX offers the opportunity to work with the industry’s leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions portfolio and go public in the next 3-4 years.

You will play a crucial role in providing technical support to sales, business development, and customers. Your expertise in customer solution design and market analysis will optimize the customer experience, contributing to VOX’s continued success.

Your responsibilities:

• provide support for sales and business development teams.
• provide technical support to customers and training on products.
• responsible for creating policies, procedures and best practices that optimize the customer experience.
• provide support for building customer business case and contract negotiations.
• responsible for customer market analysis.
• responsible for customer solution design.
• responsible for customer life-cycle management.
• responsible for designing processes between internal and customer’s support teams.
• responsible for defining escalation procedures.
• responsible for aligning internal SLAs and processes according to customer needs.
• responsible for timely and successful product integration and deployment.
• supervise and understand all major incidents and get involved directly.
• conduct weekly/monthly performance review calls with customers.

Your Profile:

• excellent communication and presentation skills, both written and verbal.
• self-motivated, highly collaborative, creative, goal and growth-oriented.
• understanding of SMS A2P business (and Voice).
• understanding of the revenue flow in SMS and Voice business.
• understanding of different business models for SMS and Voice business.
• ability to use data analytics and data patterns to provide insights, and help in decision making.
• ability to successfully resolve situations that are broadly defined, complex, diverse, and/or occasionally, unprecedented.
• BA/BS degree or equivalent work experience.

Preferred skills:

• high level knowledge of a Mobile Network Operator generic infrastructure.
• high level understanding of operational activities in a Mobile Network Operator organization.
• project management, change management, business process knowledge.
• experience in an organization with targets and financial goals.
• experience in customer’s success, account management, consultative sales and/or business consulting.
• proven record of meeting performance goals.
• ability to interact and influence all levels and divisions within an organization.
• Linux background is a plus.
• previous experience with Sql, NoSql databases is a plus.
• any software development background is a plus.

Role Success Criteria:

• on-boarding new customers on time and budget.

• successful deployment of new products.

• increase value provided for the customer.

• drive new products and features development based on feedback collected from the customer.

• customer satisfaction and customer retention.

Join the team and help shape the future of the telecom industry!