Natália Coelho

Natália Coelho has a strong background in customer success, with their most recent role being a Customer Success Director at Voxy since February 2024. Prior to that, they served as a Senior Customer Success Manager at Voxy, where they supported companies in breaking down language barriers and managed a portfolio of strategic accounts. Natália also worked as a Customer Success Manager and Customer Success Representative at Voxy.

Before joining Voxy, Natália worked as a Customer Success Manager at TOTVS, where they contributed to customer engagement and ensured their success with TOTVS solutions. Natália also worked as a Marketing Analyst at TOTVS.

Earlier in their career, Natália served as a Marketing Analyst at Editora Pini, where they were responsible for event organization, supplier management, and media schedules. Natália also had an internship role as a Public Relations Intern at Instituto Racine.

Natália Coelho completed General English at EC English Language Centres Alumni in 2019. In the same year, they also attended Escola Conquer and obtained a degree in Técnicas de Negociação. From 2013 to 2015, they pursued a Lato Sensu postgraduate degree with a focus on Business Management with an emphasis on Marketing at ESPM Escola Superior de Propaganda e Marketing. Natália holds a Bachelor's degree in Social Communication with an emphasis on Public Relations from Centro Universitário Sant'Anna. Additionally, they have completed a course in Emotional Intelligence at Escola Conquer, Creative Relearning at Keep Learning School, and an "Introduction to Customer Success" course at Resultados Digitais.