Tosha Smith

Tosha Smith is an accomplished professional with extensive experience in quality assurance and customer service management. Currently serving as the Director of Quality Service and Delivery at Voya Financial since November 2021, Tosha has held various leadership positions including Transactional Quality Assurance Manager and Customer Contact Center Manager. Prior experience includes roles at Ally Financial Services as a Quality Assurance Specialist and Customer Care Center Supervisor, as well as previous positions at ING in several capacities, culminating in a supervisory role. Tosha's career began at Aspen Athletic Clubs as a Supervisor - Operations Manager. Tosha holds a Bachelor of Arts in Psychology from Drake University, earned between 1996 and 2001.