Ilaria Scarcella

Ilaria Scarcella has a diverse work experience in the retail and customer service industries. Ilaria started their career as an intern at Azeeza, where they assisted with trend research and content creation for social media campaigns. Ilaria then joined Urban Outfitters as a Women's Sales Associate, where they contributed to driving sales and maintained the store's visual and operational standards.

Ilaria later joined Brilliant Earth, initially as a Customer Experience Assistant, where they managed client relationships and provided personalized experiences. Ilaria then took on the role of Jewelry Sales Consultant, managing and closing inbound sales leads while reflecting the company's ethical mission and luxury brand image. Ilaria was eventually promoted to Customer Experience Assistant Manager, leading and supporting the sales and operations teams and implementing strategies to improve customer satisfaction.

Most recently, Ilaria joined VRAI as a Customer Experience Specialist.

Ilaria Scarcella obtained a Bachelor's degree from Columbia College Chicago from 2015 to 2018. Ilaria'smajor was in Fashion Business, and they minored in Public Relations. Prior to their college education, they completed their high school education and received a diploma from Corona del Sol High School from 2009 to 2013. No specific field of study was mentioned for their high school diploma.