SAGHAR BASHIR Customer Care Executive Surveillance Engineer

SAGHAR BASHIR has a diverse work experience in the customer care and surveillance engineering field.

Starting in 2017, SAGHAR worked as a Customer Service Representative for Uber, providing assistance and support to both drivers and riders through email, chat, and phone calls. This role involved resolving user complaints and providing information about Uber's products and services. SAGHAR also served as a Quality Assurance (QA) representative during this time.

In 2021, SAGHAR joined Security Projects UK Ltd as a Security Controller/Operations Manager. In this role, SAGHAR was responsible for scheduling security officers, handling administration tasks, and ensuring compliance with company regulations and processes. They also maintained exemplary standards of security and customer service for clients.

From 2017 to 2020, SAGHAR worked for Mindbridge Private Limited as a Customer Service Representative. They provided customer support for Uber, handling emails, phone calls, and sensitive complaints from customers. SAGHAR also briefly served as a QA representative in this role.

In 2022, SAGHAR joined Vulcan Forged as a Surveillance Engineer and Gaming Data Analyst. In this position, they monitor and analyze player activity in VulcanForged's Blockchain Metaverse Project. This includes ensuring compliance with rules and regulations, managing and extracting data from databases, and evaluating player activity to identify potential issues. SAGHAR also communicates daily player activity summaries to clients and coordinates with support and development teams for in-game events and technical queries. They stay up-to-date with game releases and work proactively to prevent cheating and rule-breaking.

Additionally, SAGHAR worked as a Surveillance Engineer for Vaival Technologies LLC in 2022. However, no further details were provided about this role.

SAGHAR BASHIR completed their Metric degree in General studies at Oxford Public High School from 2012 to 2014. They then pursued their Intermediate degree in Medical studies at Government College University, Lahore, from 2014 to 2016. Later, SAGHAR attended the University of Management and Technology - UMT from 2018 to 2022, where they completed their Bachelor of Science (BS) in Mass Communication/Media Studies.