Kathy Capparello

Kathy Capparello currently serves as the Contact Center Assistant Manager at VyStar Credit Union since September 2024. Prior to this role, Kathy held the position of Director of Client Services at VXI Global Solutions, LLC from April 2023 to June 2024, demonstrating expertise in driving operational excellence within a leading BPO organization. Kathy's extensive experience at Frontier Communications spanned over two decades, where roles included Sr. Director of Retention and Customer Care, and various director-level positions focused on customer experience and escalation management. Notably, Kathy led large teams, implemented strategies to enhance customer loyalty, and consistently met performance expectations while driving down customer complaints.