Omar Garcia

Omar Garcia is an experienced Contact Center Manager at Grainger since June 2010, where expertise in proactive communication has led to enhanced talent excellence, customer service, aggressive sales growth, and cost efficiency. Prior roles at Grainger include Branch Implementation Champion/Operations Manager, where Omar facilitated branch consolidation projects, and Operations Manager, responsible for achieving market service objectives. As a Sales Team Lead, Omar supported branch sales teams with operational insights. Prior experience includes serving as General Manager for Fish Gallery and Aqua Exotics, overseeing retail operations and staff management, and as General Manager at Motor Lounge, managing bar operations. Omar holds a High School Diploma in Math and Science from the Science Academy of South Texas and attended the University of Detroit Mercy from 1996 to 1999.