Jj Smiley

JJ Smiley is an experienced IT professional with a comprehensive background in service desk management and systems administration. Currently serving as Service Desk Manager at W.W.Williams since November 2022, JJ leads a team of three IT support technicians to assist over 1,000 associates nationwide. Previously, as Systems Administration Supervisor at CASTO, JJ managed a team of three technicians, supporting over 400 employees across multiple states. JJ's extensive experience includes roles at Highlights for Children, Butler Animal Health Supply, L Brands, and WinBook Computer Corporation, where responsibilities encompassed technical support, database management, team leadership, and project management. Educational achievements include a degree in Information Technology from Franklin University and studies in Distributed Networking and Communications Technology.