Sofia Nascimento

Sofia Nascimento has demonstrated a strong background in customer service and support roles across various companies within the gaming and entertainment industry. With a focus on optimizing team performance, implementing quality standards, and improving the overall customer experience, she has been instrumental in setting up CS operations, managing employee recruitment and training, and implementing compliance and risk procedures. Starting as a Translator, she has progressively worked her way up to leadership positions such as Head of Customer Services and Customer Experience Manager. Her expertise lies in creating efficient service teams, analyzing customer data, and delivering projects that enhance customer satisfaction.