Sales · Full-time · OH, United States
POSITION DESCRIPTION
Service Technicians primarily install, maintain, troubleshoot, repair, test, and start-up HVAC systems in a commercial environment. In order to perform these tasks, the Service Technician utilizes knowledge of air conditioning theory, pipe fitting, mechanical drawings, building schematics, blueprints. and mechanical layouts. It serves to promote and maintain customer relationships through delivering world-class customer service. Service Technicians are responsible for retrofit and repair of environmental-comfort systems, utilizing knowledge of air conditioning theory, pipe fitting, and mechanical layouts. They promote and maintain customer relationships through delivering excellent customer service.
EDUCATION AND EXPERIENCE
KNOWLEDGE, SKILLS, AND ABILITIES
JOB DUTIES AND RESPONSIBILITIES
Establish & maintain a positive relationship with customers, vendors, and co-workers through effective oral and written communication skills
Responsible for end to end testing, downloading programming, starting up, troubleshooting, and servicing assigned projects
Represents the company by serving as the direct customer contact and is responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, analyzing, diagnosing, and repairing equipment and systems at the customer's location
Perform scheduled and unscheduled preventative maintenance, inspections, site surveys, and service requests including replacement, and modifications of equipment or systems as need or requested by customers
Inspects vehicles by checking vehicle condition and literature supplies and complies with The Company’s motor vehicle and distracted driver policy
Maintains vehicles by keeping records of service manuals, scheduling, and complete repairs
Communicate with Customer and or Project Manager inspection/service findings
Coordinates with team leader and customer to precisely understand requirements for all on-site installation and repairs by extensively examining building layouts, forecasting issues, gathering materials and synchronizing on-site work
Responsible for servicing products and equipment on assigned projects and ensuring customer satisfaction to include training and follow-up training
Uses cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units
Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions
Organizes and complies with all pertinent documentation needed on a daily/weekly/monthly basis to successfully manage the businesses required reports
Independently manages daily business needs by identifying parts to order for repairs and determines the urgency of the requirement
Keeps current on Industry products concerning installation, operation, maintenance, service, and repair of HVAC systems and components
Initiates the direction of the customer to the appropriate sales contact as necessary
Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires, including occasional overnight stays
OTHER DUTIES
PHYSICAL DEMANDS AND ABILITIES
Must be able to pass a background check and drug screen.
Valid Driver’s License with no major traffic violations, suspensions, or DUI’s in the previous 5 years
Ability and willingness to work overtime, including holidays and weekends if needed (including occasional overnight travel) if needed or to attend training, workshops, or conferences.
Ability to follow Safety Guidelines including working with heights and tight working conditions. Ability to operate power and hand tools safely.
Ability to operate power and hand tools safely.
This position may require working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage). There is a possibility of risk of exposure to toxic or caustic chemicals.
At times this position may be highly physical and require regular use of hands, fingers, walking, stooping, kneeling, and climbing ladders. It sometimes requires associates to lift and or move up to 50 lbs. and occasionally lift and or move more than 50 lbs.
Must be able to handle hazardous materials safely including refrigerant
BENEFITS
Healthcare, Paid Dental/Vision, Paid Vacation and Sick Leave, 401k, and more!
Open roles at Waibel Energy Systems