Full-time · OH, United States
Service Coordinator Dispatcher
POSITION DESCRIPTION
Service Coordinators schedule and dispatch technicians. Their work is critical to keep the business running. Associates in this role must be able to exercise independent judgment and discretion. Responsibilities include but are not limited to scheduling service installations, repairs, maintenance, coordinating scheduling of projects, etc. They regularly communicate with service technicians and customers. They also invoice and bill customers, review all purchase orders, create, track and process invoices, perform accounts payable and accounts receivable functions. Additionally, they compile statistics and report on project status and progress.
EDUCATION AND EXPERIENCE
A High School Diploma or equivalent is required
Call Center/Dispatching knowledge especially in the service industry is preferred
Proficient in Microsoft Outlook, Word, and Excel
KNOWLEDGE, SKILLS, AND ABILITIES
Strong analytical skills and attention to detail are an essential
Excellent verbal and written communication skills
Ability to multi-task in a somewhat stressful environment
Promote and maintain a TEAM atmosphere
Deadline-oriented, time management, and people skills
Ability to work independently with little supervision
Good organizational skills, follow-through, and solid decision-making skills
JOB DUTIES AND RESPONSIBILITIES
Monitor personnel or equipment locations and utilization to coordinate service and schedules
Oversee all communications within specifically assigned territories
Handle customer calls and complaints for service-related issues
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs
Prepare daily work and run schedules
Consult with customers or supervising personnel to address questions, problems, or requests for service or equipment.
Receive, prepare and follow-up on work orders.
Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
OTHER DUTIES
Participate in meetings and training as assigned, for the purpose of obtaining information related to the company or to performing/improving job knowledge and performance.
Performs other duties as assigned for the purpose of ensuring the efficient and effective functioning of the department and/or company.
SPECIAL JOB AND PHYSICAL REQUIREMENTS
May require occasional travel to job sites or to attend training, conferences, or workshops
BENEFITS
Full-time associates are offered a great company benefits package, including paid vacation and sick leave, health-care, life insurance, vision and dental insurance, long-term disability, and participation in the 401k plan.
Open roles at Waibel Energy Systems