Ross Borthwick

Ross Borthwick is a seasoned retail operations professional currently serving as the Business Manager (Chief of Staff) to the Retail Director at Waitrose & Partners since September 2013. With a progressive career at Waitrose that includes roles such as Regional Manager for London and Branch Manager, Ross is responsible for leading safe, profitable, and legal retail operations and is accountable for Royal Household accounts. Prior experience includes a position as a Graduate Trainee at John Lewis Partnership. Ross holds a degree in Business Management with Human Resource Management from Heriot-Watt University and is a BIIAB Personal License Holder, equipped with Intermediate Level 3 Fresh Food Hygiene certification.