Nicole Batista

Nicole Batista has a diverse professional background with experience in customer success, event planning, account management, and sports management. Nicole'smost recent position was as a Customer Success Manager at Walnut, where they began in May 2023.

Before that, they worked at Tomorrow.io (formerly ClimaCell) as an Enterprise Customer Success Manager from March 2021 to May 2023. In this role, they focused on driving customer growth and retention, achieving partnership goals, and ensuring success and value realization for clients.

Prior to that, Nicole worked at ARB Meetings and Events as a Meeting Planner and Project Coordinator from February 2020 to March 2021. Nicole was responsible for overseeing membership management programs, coordinating events, and ensuring compliance with client contracts.

Nicole also has experience in the sports industry, having worked for the New Orleans Pelicans and Saints as a Premium Services Coordinator from August 2018 to February 2020. In this position, they managed premium accounts and served as a point person for customer experience and retention.

Before that, they worked at Premier Partners LLC as an Account Manager from November 2017 to July 2018, where they liaised between clients and life insurance providers and provided high-quality customer service.

Nicole also has experience in collegiate sports management, having worked at Duke University Athletics as a Coordinator of Athletic Facilities, Game Operations, and Championships from July 2017 to November 2017. In this role, they oversaw stakeholder relationships, operations, events, and student workers.

Nicole began their career as a Graduate Assistant, Game/Event Management at Louisiana State University from August 2015 to June 2017. Here, they managed client programs and staff and provided customer service for events.

Lastly, Nicole worked at the Miami HEAT as a Coordinator, Corporate Partnership Service from July 2014 to July 2015. In this role, they managed corporate partnership accounts, handled contract activation and fulfillment, and led project and program management.

Nicole Batista holds a Master's degree in Sport and Fitness Administration/Management from Louisiana State University. Nicole completed their degree at an unspecified time. Prior to that, they obtained a Bachelor's degree in Sports Administration and Communications from the University of Miami, where they studied from 2011 to 2013. In addition to their educational background, they have also earned the certification of Customer Success Manager Certified Professional from Pulse Academy by Gainsight in September 2021.