Charla Norquest has extensive experience in customer service and operational support, having worked at Warby Parker since October 2015 in various roles including Associate Manager of Executive Operations, Executive Assistant, Customer Experience Associate Manager, Customer Experience Team Lead, and Customer Experience Associate. Prior experience includes serving as a Student Assistant at K-State Global Campus, where responsibilities involved planning catering and conference arrangements, a Food Server at 4 Olives Wine Bar, and an intern managing food and beverage operations at The Golf Club at Southwind. Additionally, Charla has experience as a Front Desk Associate at Hilton Garden Inn - Manhattan, managing guest services. Charla holds a Bachelor of Science degree in Hotel and Restaurant Management from Kansas State University, earned in 2015.