Lauren Guisinger

Lauren Guisinger is an experienced professional in customer service and team management, currently serving as the Support Services Associate Manager at Warby Parker since November 2016. In this role, Lauren manages a team of Quality Support Coordinators, focusing on escalations and quality assurance, while also analyzing trends and providing feedback for process improvements. Previous positions at Warby Parker include Team Lead for Customer Experience and Customer Experience Advisor, where Lauren developed strong expertise in managing teams and delivering exceptional customer service. Prior experience includes a role as a Sales Associate at Madewell, where Lauren excelled in merchandising and customer engagement. Lauren holds a Bachelor's degree in Public Relations from Mississippi State University.