Cosimo Damiano Barile

Cosimo Damiano Barile is an accomplished Technical Support professional with over a decade of experience in network support and troubleshooting. Currently employed at WatchGuard Technologies since May 2017, Cosimo has progressed from a Technical Support Representative I to a Technical Support Representative II, where responsibilities include advanced troubleshooting, customer service for a variety of stakeholders, maintaining test networks, and acting as an escalation point to the Support Engineering Team. Prior experience includes roles at ScaiConnect, where Cosimo managed network devices in data centers and supported mission-critical equipment, as well as network system engineering for Ericsson IP Networks. Educational qualifications include a Telecommunications Manager certification from Politecnico di Milano and a Technical High School Diploma.