Shawn McCowan

Shawn McCowan is a seasoned technical support professional with extensive experience in network and system support. Currently employed at WatchGuard Technologies as a Technical Support II since September 2017, Shawn has previously held various technical support roles at Lytleworks, Wick Hill, and WatchGuard Technologies, developing expertise in advanced troubleshooting for DNS, VPNs, firewalls, Linux, and Windows systems. Shawn has also served as the Help Desk Supervisor at ReachONE Internet, where responsibilities included overseeing help desk operations and mentoring new employees. With a Certificate of Network Administration from South Puget Sound Community College, Shawn possesses a strong foundation in information technology and a commitment to providing exceptional technical support and training.