Customer Service · Full-time · São Paulo, Brazil · Remote possible
1 in 4 people around the world lack access to safe water and 2 in 5 people don’t have access to a safe toilet. We are working every day to change this. We are Water.org. We’re here to bring water and sanitation to the world. We want to make it safe, accessible and cost-effective because we believe that water is the way to empower a bright future that we can all share in, worldwide. We are an international nonprofit organization based in Kansas City, Missouri that has positively transformed millions of lives around the world through access to safe water and sanitation. Founded by Gary White and Matt Damon, we pioneer market-driven financial solutions to the global water crisis. For more than 30 years, we’ve been providing women hope, children health and families a bright future.
The Partnership Account Manager in the Global Impact Department drives the performance of assigned partnership accounts, ensuring consistent delivery against account priorities. This individual serves as technical consultant, business advisor and/or implementer of the partner-facing business plans and related programs. The Partnership Account Manager is a catalyst for the partner’s vision and brings an exceptional customer success mindset to delivering appropriate solutions to assigned partner accounts that leverage Water.org’s unique value.
Account Management
Serves as the primary contact for assigned partnership accounts, ensuring a high level of customer satisfaction and retention. Ensures integrity of data used to drive decisions and verify outcomes of programs. Implements partner-facing service delivery and related projects, and nurtures relationships to maximize successful performance.
Business Development
Maintains and grows relationships with partners’ key decision makers within the assigned portfolio and/or geography to support the business line’s growth strategy and pipeline of potential partners interested in Water.org’s products and services.
Business Metrics + Reporting
Provides timely and accurate reporting and analysis of account performance and related business metrics, including execution progress and forecast for impact plans and funding utilization to relevant business partners.
Management Responsibility
Open roles at Water.org