Starr Reeves

Vice President, Client Support at Watermark

Starr Reeves has a diverse work experience spanning different industries and roles. Starting in 2001, they worked as an Assistant Language Teacher in Japan through the JET program, where they developed and taught English curriculum to students of various ages. From 2003 to 2004, they worked as a Teacher of ESOL at Zoni Language Centers. In 2004, they joined the NYC Department of Education as a Teacher of English and Special Education. In 2009, after taking time off to start a family, Starr joined Taskstream-Tk20 as a Client Support Associate, providing technical support and troubleshooting for end-users in the education field. Starr then progressed to roles of increasing responsibility, including Supervisor and Lead Supervisor, until 2017. Since 2017, Starr has been working at Watermark, starting as a Senior Manager of Client Support and gradually advancing to Senior Director and Vice President of Client Support. A detail about their work experience includes developing and refining self-service help centers and user guides, as well as collaborating with IT to enhance user experience.

Starr Reeves holds a Master of Education (MEd) in Secondary English Education from the University of Florida. Prior to their master's degree, they obtained a Bachelor of Arts (B.A.) in English Language and Literature/Letters, also from the University of Florida. Additionally, Starr has pursued studies in Dutch Art, Culture, and History at Utrecht University. Starr completed their high school education at Stanton College Preparatory School, earning a High School Diploma.

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Timeline

  • Vice President, Client Support

    March, 2022 - present

  • Senior Director Of Client Support

    July, 2019

  • Director Of Client Support

    September, 2018

  • Senior Manager Of Client Support

    October, 2017

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