Steven Harmon

Steven Harmon is an accomplished professional with extensive experience in service management and transformation within the technological sector. Currently serving as the Americas Service Excellence and Transformation Manager at Waters Corporation since June 2018, Steven has held multiple key positions at the same company, including Service Enablement Manager and Service Analytics and Business Systems Manager. Prior to this, Steven worked as the Community and Support Manager at 1010data and as a Senior Knowledge Manager at JDA Software, focusing on enhancing knowledge management and community engagement. Steven's career at Waters Corporation began in 2001, where roles included KCS Program Manager and Technical Support Supervisor. Steven holds a Bachelor's degree in Chemistry from the University of Vermont, obtained between 1995 and 1997.