Romain Rodriguez

Romain Rodriguez has a comprehensive work experience history. Romain is currently serving as the Head of CX France in the Tunisia office at Treatwell since June 2022. In this role, they have successfully implemented strategies to enhance customer satisfaction and operational efficiency. Romain has expertise in scaling continuous training, optimizing workforce management, and implementing customer care initiatives. Romain has also played a key role in establishing a dedicated QA department to monitor and improve service quality, resulting in a significant improvement in CSAT.

Prior to their current position, Romain worked at Wavy, which was later acquired by Treatwell. Romain held the role of Head of Customer Support, where they revamped customer support processes, leading to a significant decrease in call handling times and an increase in customer satisfaction scores. Romain also implemented new training programs for customer support agents, resulting in an improvement in agent quality and overall team productivity. Romain also took on the role of Customer Support Manager during their tenure at Wavy.

Before joining Wavy, Romain gained experience as a Sales Associate/DOR PLACE at Fossil Group, Inc. from October 2016 to August 2018. Romain also served as a Conseiller ventes at MANFIELD Shoes from October 2015 to October 2016.

Romain has demonstrated their versatility through various positions early in their career. Romain worked as an Employé Polyvalent de Restauration at Lafayette Gourmet in July 2015. Romain also undertook a stage at the Conseil Départemental du Bas-Rhin from March 2015 to June 2015. Additionally, Romain served as an Agent saisonnier at Mairie de Lauterbourg in different years, performing various roles at the camping site.

Overall, Romain Rodriguez has a diverse work experience background, showcasing their expertise in customer support, sales, and team management.

Romain Rodriguez attended IUT Louis Pasteur de Schiltigheim from 2013 to 2015, where they pursued a degree in D.U.T Gestions des entreprises et administrations. Romain'sfield of study focused on administration and general business management.

Prior to that, Romain graduated from Lycée Jules Supervielle from 2011 to 2013, earning a Baccalauréat STG with a specialization in comptabilité. Romain'sfield of study in high school was general business affairs and management.

Based on the provided information, Romain's education history includes a D.U.T in business administration and general management from IUT Louis Pasteur de Schiltigheim and a Baccalauréat in business affairs with a focus on comptabilité from Lycée Jules Supervielle.