Jeanne Purrenhage

Jeanne Purrenhage has a diverse work experience spanning over several companies. Jeanne currently works at Wayne State University as the Associate Director of ITSM Platform & Help Desk Operations. In this role, they manage the implementation projects and upgrades, creates dashboards for customers, and supports the survey tool. Prior to this, they served as the Lead Systems Business Analyst in Computing & Information Technology, where they supported IT Service Management processes and tools. Jeanne also has experience as a Clinical Placement Coordinator in the College of Nursing, where they managed clinical placements and served as a system administrator for an online case tracking system.

Before joining Wayne State University, Jeanne worked at R. L. Polk & Co. as a Quality Specialist/Analyst, where they resolved quality issues and implemented process improvement interventions. Jeanne also served as a Program/Project Coordinator, managing large mailing campaigns for Toyota dealership customers. Additionally, they worked as a Program Headquarters Manager, overseeing staff activities and ensuring quality standards were met for customers like Honda, Chrysler, and Toyota.

Jeanne has previous experience at Aon Consulting as a Client Services Supervisor, where they managed a team of Client Service Representatives and focused on quality and productivity for customers like Chrysler and General Motors. Jeanne also served as a Customer Service Supervisor at MCI.

Overall, Jeanne Purrenhage has a strong background in project management, process improvement, and client services across various industries.

Jeanne Purrenhage has a Bachelor of Arts degree in Business Administration from Michigan State University. In addition, they hold certifications as a Certified Cherwell Administrator from Cherwell Software obtained in 2019, and as an ITIL Foundation Level from PeopleCert obtained in 2016.