Marina Lovejoy-Black

Marina Lovejoy-Black has two years of work experience in customer success and marketing roles. In 2022, they began working as a Customer Success Manager for Webio Ltd, where they were responsible for building and implementing the customer success strategy, onboarding new business, providing pre-sales and post-sales consultancy, leading training and implementation sessions, forging strong relationships with new and existing clients, improving retention and preventing churn, driving customer activity, building and growing a customer advocacy program, building and growing a community program, assisting daily customer support operations, creating support articles for the knowledge base, and identifying and collecting key points of customer feedback. In 2020, they began working at Content Snare as a Customer Success & Marketing Specialist and a Customer Success Representative. In their role, they were responsible for strategic management of accounts, selling to inbound leads, problem-solving in the event of technical issues, establishing and executing customer success processes, increasing customer satisfaction and reducing churn rate, successfully closing multiple inbound leads daily, and shaping the product roadmap through the collection of insightful client feedback.

Marina Lovejoy-Black obtained their Baccalaureate in Foreign Languages and Literatures, General from Cité Scolaire Jean Moulin in 2016-2019. Marina then attended Université de Poitiers from 2019-2022, where they earned their Bachelor's degree in Applied Foreign Languages. In August 2022, they obtained certifications in Inbound Sales and Inbound Marketing from HubSpot Academy.