Alena Holcomb

Alena Holcomb currently serves as the General Manager of Customer Care at WEC Energy Group, overseeing customer care functions for gas utility subsidiaries that serve 4 million customers across multiple locations. With a strong background in customer service management, Alena has successfully led a multi-million dollar Business Transformation Project and previously managed contact center operations, enhancing efficiency through technology migration and process improvements. Earlier experience includes roles as Operations Manager at APAC Customer Service and Director of Customer Service at Charter Communications, where Alena implemented strategies that significantly boosted customer growth and satisfaction. Alena holds an MBA from the University of Phoenix and a degree in Business Administration from the University of Wisconsin-Green Bay.