Richard Kim

Richard Kim is an experienced professional in Customer Success and Sales Operations, currently serving as the Manager of Customer Success at Weedmaps since December 2017. In this role, Richard developed and formalized a Customer Success team focusing on mid-size to enterprise accounts, creating internal policies and best practices for client onboarding and evaluations. Previously, Richard held multiple positions at LendUp from October 2014 to October 2017, including Senior Manager of Customer Success and Manager of Customer Insights Operations, where significant contributions were made to the growth of the Customer Insights organization and the management of a large team. Richard's earlier experience also includes roles in Customer Insights Operations and Account Management, showcasing a strong background in operational strategies and team leadership.