Wessex Water
Anna Roberts is an experienced Customer Experience Manager at Wessex Water, with a strong background in program and project management in the energy and environmental sectors. Prior roles include Programme Manager at Bristol Energy, where Anna led digital initiatives and managed a wide array of stakeholders, and earlier positions encompassing Smart Metering Project Manager and B2B Billing and Customer Service Manager. Anna has contributed to organizational growth through strategic roles at Good Energy Group PLC, where a focus on customer experience and talent management resulted in significant improvements in service delivery. Additional consultancy experiences, supported by a background in environmental policy and coaching, demonstrate a versatile skill set in managing change and enhancing customer journeys.
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Wessex Water
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Wessex Water is the regional water and sewage treatment business serving an area of the south west of England, including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire. It is part of the Wessex Water Group, which comprises a number of other companies, alongside our regulated business, including engineering and construction, property development and waste management and renewable energy services. We are committed to giving all our customers excellent standards of service by providing high quality water and environmental services that protect health, improve the environment and give customers good value for money. Privacy policy: www.wessexwater.co.uk/Privacy-policy/