Anna Roberts

Anna Roberts is an experienced Customer Experience Manager at Wessex Water, with a strong background in program and project management in the energy and environmental sectors. Prior roles include Programme Manager at Bristol Energy, where Anna led digital initiatives and managed a wide array of stakeholders, and earlier positions encompassing Smart Metering Project Manager and B2B Billing and Customer Service Manager. Anna has contributed to organizational growth through strategic roles at Good Energy Group PLC, where a focus on customer experience and talent management resulted in significant improvements in service delivery. Additional consultancy experiences, supported by a background in environmental policy and coaching, demonstrate a versatile skill set in managing change and enhancing customer journeys.