Devin Michaels Martinez

Devin Michaels Martinez has a diverse work experience in IT management and support roles. Devin Michaels started their career in 2001 as a Contractor at DMM Consulting IT Services, where they worked on various projects, including a Windows 2000 rollout for Paramount Pictures and a technical consultancy role for Farmers Insurance Group. Devin Michaels then worked as a Desktop Support specialist at Adlink from 2003 to 2005. In 2005, they joined Yahoo as a Network Quality Global Operations & Outsourcing Support specialist, where they handled technical offshoring and worked on improving systems and support processes. At MIR3, from 2011 to 2012, they served as the Global Support Operations & Customer Relationship Manager, implementing support strategies and managing relationships with customers and vendors. Devin Michaels then worked at Bridgepoint Education as an IT Manager, overseeing application and product support. From 2014 to 2016, Devin held the position of Director of IT Support Services at IPC Healthcare, leading various support teams. Devin Michaels continued their career at Jacobs, where they served as a Global IT Leader for Service Desk, Service Management & Automation until 2018. Currently, they are working at Western Asset Management as the Global IT Leader for Enterprise Support Operations, where they are responsible for leading multiple IT teams and implementing best practices for support and product development. Overall, Devin has demonstrated strong leadership skills, the ability to optimize support processes, and a strategic mindset in their work experience.

Devin Michaels Martinez has a diverse education history. Devin Michaels received their Bachelor of Arts degree in Political Science and Spanish from the State University of New York College at Plattsburgh, where they studied from 1993 to 1997. Following this, they pursued a Master's degree in Management/Information Technology from The Polytechnic Institute of New York University, which they completed from 2001 to 2003.

In addition to their academic qualifications, Devin has obtained several certifications to enhance their professional skills. Devin Michaels earned the Help Desk Institute Support Center Manager Certification from HDI in March 2014. Devin Michaels further expanded their expertise by obtaining the Help Desk Institute - Support Center Director certification from HDI in October 2015. Moreover, they hold the ITIL v3 Foundation Certificate in IT Service Management from PEOPLECERT, which they obtained in May 2013. These certifications demonstrate their commitment to continuously improving their knowledge and abilities within the field of information technology and customer support management.