Steve Duong

Steve Duong is a seasoned professional in customer engagement and lifecycle management, currently serving as Senior Lead - CRM at Western Union since September 2024, and as Chief Operating Officer at Cloud Zuko since December 2021. Previous roles include Associate Director - Email & Engagement at Savills, CRM and Loyalty Strategic Lead at British American Tobacco, and CRM Senior Account Manager at Merkle, where experienced significant contributions in enhancing CRM strategies and customer loyalty across various markets. Steve holds a BA in Marketing with a focus on Marketing Communications from the University of Greenwich, earned between September 2005 and June 2008.