Kristopher Prescott

Kristopher Prescott's work experience includes:

- Technical Support Specialist at White Cup starting in December 2019.

- Systems Engineer I at SUPERVALU from October 2011 to October 2018. Responsible for deploying software to retail workstations/servers, troubleshooting deployment issues, and providing Tier 3 Service Desk support for retail deployment issues using HP Openview and CA Service Desk Manager. Also worked as a Project Technician/Contractor from June 2011 to October 2011.

- Technician 2/Contractor at Spherion in 2008. Involved in computer installation for Dell at various VA locations in Idaho and Utah, including hardware swapping, data migration, and troubleshooting.

- Test Engineer at Lionbridge from June 2006 to May 2008. Project lead for firmware and ROM software updates, conducted software and hardware testing before product release, and tested software for FW/ROM updates.

Kristopher Prescott obtained their Bachelor of Applied Science (BASc) degree in Software Engineering from the University of Phoenix from 2009 to 2012. Prior to that, they pursued an AAS degree in Manufacturing Technology at Boise State University, completing it from 2002 to 2005. Furthermore, they have also obtained several additional certifications in customer service-related fields, including "Building Rapport with Customers," "Creating Positive Conversations with Challenging Customers," "Customer Service Foundations (2020)," "Customer Service: Handling Abusive Customers," "Customer Service: Problem-Solving and Troubleshooting," "Serving Customers Using Social Media," and "Zendesk Customer Service Professional Certificate." These certifications were obtained from LinkedIn and Zendesk in April 2023.