Verifications Analyst

Purpose of the Role:

To ensure that all Verification related checks and internal checks are carried out to prevent identity fraud and ensure all SLAs are adhered to (kindly note that this is a contract role for 6 months).

Responsibilities:

• Identifying and verifying new and existing customers at various stages of the application

        process using a variety of verification and investigative tools and methodologies.

• Performing initial investigations and taking immediate corrective action to mitigate losses to the business by suspending suspected and closing confirmed fraudulent accounts.
• Respond promptly and effectively to incoming customer enquiries and document submissions through various channels including but not limited to emails and internal systems.
• Additional operational tasks assigned by management.
• Identify area of concern and escalate accordingly.
• Coordinate with internal teams for all requirements related to preliminary KYC checks and document verification.

Requirements:

• Understanding of the verification channels and requirements.

• Experience of working in an ecommerce business.

• Strong Attention to details skills.

• Extensive knowledge of the full MS Office suite, specifically Excel.

• Knowledge of KYC and document requirements in an online gaming environment.

• Experience in working for an international contact centre.

• Ability to work in different shifts.

• Ability to work in a multi-dimensional environment.

Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.