Emma Bolton King

Emma Bolton King currently serves as CX Director at Wickes since July 2020, following a tenure as Head of Marketing Strategy and Customer Experience for Argos & Tu at Sainsbury's from July 2018 to February 2020. Prior to this, Emma held various leadership roles at Argos, including General Manager of Customer Service, where responsibilities included defining excellent customer service and leading customer experience initiatives. Additional roles at Argos included Head of Brand Proposition and Customer Experience, as well as Head of Product Marketing and Trade Driving. Emma's early career included serving as Head of Marketing for Budgens at Musgrave and Emma solidified a foundation in marketing and customer strategy through earlier positions at Argos. Emma holds a Bachelor of Arts degree in Sociology and Management Studies from the University of Leeds, earned between 1996 and 1999.