Zhan Zhekov

Zhan Zhekov is a Senior Help Desk Analyst at Willkie Farr & Gallagher LLP since January 2021, with extensive experience in troubleshooting issues related to Windows-based workstations, custom applications, and mobile devices. Zhan possesses in-depth knowledge of the Citrix VDI environment, Active Directory, iManage, and ZenDesk, consistently exceeding daily ticket goals while maintaining an updated Help Desk Knowledge base. Previously, Zhan served as an Information Technology Service Desk Team Lead at KPMG US, where responsibilities included managing user rapport and ticket resolutions, and as IT Support Specialist and Business Manager at FICOSOTA, providing both remote and hands-on support. Early career experience at Micro Center involved customer service and technical support for various operating systems. Zhan holds an Associate of Science in Computer Science from Bergen Community College.