Alessia Mongiello

Alessia Mongiello is an accomplished professional with extensive experience in customer experience, CRM, and process analysis. Currently serving as Tribe Leader Engagement at Wind Tre since January 2019, Alessia focuses on enhancing the customer experience through the APP channel, improving sales performance and customer care services, and fostering strong customer connections via digital engagement initiatives. Previously held roles include Product Owner for CVM TRIBE APP & REWARD and Product Owner for CVM FMC, where Alessia led agile projects aimed at upselling and customer loyalty. Alessia began career at Wind in 1998, progressing through various positions such as CRM Specialist, Process Analyst, and Team Leader of the Call Center. Educational background includes a Liceo Scientifico diploma from 1992.