Megan Cilella

Megan Cilella is a seasoned finance professional with extensive experience in loan operations and customer service. Currently serving as a Sr. Loan Operations Specialist at Wintrust Financial Corporation since August 2019, Megan has a strong background in managing ACH transactions and collaborating with various departments to resolve payment and technical issues, acquired during previous roles at Oracle and State Farm Bank. At Oracle, responsibilities included overseeing daily ACH processes, customer setups, and ensuring compliance with SAS 70 through proper procedural documentation. Megan's experience also encompasses loan origination and customer communication at State Farm Bank, as well as business development and customer relationship management as a Personal Banker/Loan Officer at U.S. Bank. Holding a Bachelor of Science degree in Business Administration and Management from Southern Illinois University Edwardsville, Megan combines practical expertise with academic knowledge to drive operational efficiency and customer satisfaction.