Shayn Alm

Shayn Alm has a background in customer support and operations, with experience in leading teams, improving customer satisfaction, and driving operational success. Currently working as a Customer Operations Manager at Wish, Shayn has previously held positions at Rocket Money, Digit, Dyson, Guitar Tricks, Twitter, Postmates Inc., and Call 24 A Professional Answering Service. With a focus on mentoring, training, and developing team members, Shayn has a strong track record of implementing effective customer service protocols and driving quality improvements. Education includes a degree in Cybersecurity and Information Assurance from Sacramento City College, along with certifications from Cisco Networking Academy and San Francisco Job Corps.