Susan M Gleason Cip, Crm/Cigo, Igp

Susan M Gleason, CIP, CRM/CIGO, IGP has extensive work experience in the field of information governance and records management. Susan M is currently working as the Head of Information Governance at Withersworldwide, where they started in January 2022 as the Senior Manager of Information Governance. Prior to that, they held the position of Vice President at ARMA New England starting in July 2020.

From June 2018 to January 2022, Susan worked as the Manager of Records and Information Governance at Shipman & Goodwin LLP. Before that, they were the Manager of Information Governance at Cotiviti from July 2017 to June 2018. In this role, they developed an enterprise-wide information governance strategy and provided guidance to the global workforce on information governance policies and activities.

From April 2016 to July 2017, Susan served as the Manager of Legal & RIM Technology at Pitney Bowes Inc. Susan M was responsible for governing the technology for the Global Legal and Compliance Organization and implemented SharePoint systems for retention schedules and destruction compliance.

In their earlier career, Susan held various roles in the legal industry as a paralegal and litigation manager. Susan M worked at Pitney Bowes Inc from October 2004 to April 2016, where they redesigned efficiency processes for records retention and provided technical support and training for document management and matter systems. Prior to that, they worked at Robinson & Cole, LLP as a Trial and Appellate Paralegal from January 2001 to October 2004. Susan M also worked at Sinoway & McEnery as a Litigation Paralegal from June 1999 to January 2001 and at Bai, Pollock, and Coyne PC as a Defense Litigation Paralegal from November 1998 to June 1999.

Susan's early career included roles at Kelly Temporary Services and Opportunity House, Inc, where they gained experience in environmental health and safety and vocational services, respectively.

Overall, Susan M Gleason has a diverse background in information governance, records management, and the legal industry. Their expertise and leadership roles make their a valuable asset to any organization.

Susan M Gleason, CIP, CRM/CIGO, IGP obtained their Master's Degree in IT Management from Brandeis University from 2015 to 2017. Prior to that, they earned a Bachelor's Degree in General Studies, Law and Society from the University of Connecticut between 2005 and 2007. Susan M also pursued additional education at the University of Connecticut, where they studied Human Resource Management at the master's level and obtained a Litigation Paralegal Certificate. Additionally, Susan M Gleason obtained an A.S. in Legal Assistant from Norwalk Community College.

Susan M Gleason holds multiple certifications in the field. In 2014, they obtained the Certified Information Professional (CIP) certification from AIIM International. In 2015, they received the Certified Records Manager (CRM) certification from the Institute of Certified Records Managers (ICRM). In 2017, they obtained the Information Governance Professional (IGP) certification from ARMA International. Most recently, in 2021, they obtained the Certified IG Officers (CIGO) certification from the Certified IG Officers Association.