Techops Analyst (sf)

At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze and detect fraud and abuse, and pull sensitive reports about their end users in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their end users, the people, first.

Persona is looking to bring on a TechOps Analyst! In this role, you will play a supporting role in our IT team, assisting with various IT-related tasks to ensure the smooth operation of our internal systems. This position is perfect for individuals who are eager to kickstart their career in IT and gain hands-on experience in a fast-paced environment, reporting directly to the Head of Business and People Operations.

The ideal candidate will play a vital role in providing technical assistance to end-users and ensuring the smooth operation of our clients' IT systems. This role is ideal for individuals who are beginners in the field of IT but possess a strong passion for problem-solving and meticulous attention to detail, along with customer experience skills dealing with leaders as well as individual contributors.

This is a hybrid position based out of our headquarters in downtown San Francisco. We are currently in-office Tuesdays - Thursdays with the option to work remotely on Mondays and Fridays.

What you'll do

• Be the front-line support supporting every employee, including our leadership team
• Work with our People Ops team to ensure smooth onboarding/offboarding for employees
• Setting up video conferencing for company all-hands
• Procure and track all tech equipment for all employees (remotely and in-office)
• Research new tools to optimize internal efficiencies across teams

What you'll bring to Persona

• 3 years of experience working in IT/TechOps or equivalent experience
• Strong passion for technology, automation and efficiency
• Experience with MacOS, Google Workspace, jamfPRO and Okta
• Comfort building trust through collaboration and successful cross-functional engagements
• Working knowledge of computer systems, security, network and systems administration, databases and data storage systems
• Great at finding solutions and explaining your thought process to achieving results
• Firm grasp on TechOps/IT best practices