Nathaniel Rosario

Nathaniel Rosario has extensive work experience in the technical support and customer service field. Nathaniel is currently working as the Manager of Enterprise Operations & Engineering at Wizards of the Coast since November 2022. Prior to this, they worked at Datto, starting as a Customer Service Representative in 2007 and progressing to become a Technical Support Analyst and a Technical Support II Coordinator at Verizon Wireless. At Datto, they held multiple roles, including Technical Support Expert, Blue Diamond Technical Support Supervisor, and Service Delivery Manager. In these positions, they managed teams, implemented program guidelines, tracked KPIs, and ensured customer satisfaction. Nathaniel also worked as a Technical Support Supervisor at Verizon Wireless, where they were responsible for the performance and training of a team of Wireless Data Customer Care Coordinators. Overall, Nathaniel's work experience demonstrates their expertise in managing teams, delivering high-quality support, and achieving customer satisfaction.

Nathaniel Rosario began their education at Joseph C. Wilson Magnet High School from 2002 to 2006, where they obtained their high school diploma.

In terms of certifications, Nathaniel obtained the following:

- In February 2010, they earned the CompTIA A+ certification as a Remote Support Technician from CompTIA.

- In December 2010, they obtained the MCPS (Microsoft Certified Professional) certification from Microsoft.

- In February 2011, they achieved the MCDST (Microsoft Certified Desktop Support Technician) certification for Windows XP from Microsoft.

- In September 2013, Nathaniel obtained the Network+ certification from CompTIA.

- Also, in September 2013, they earned the CompTIA Network+ ce certification from CompTIA.