John Rittmann (He / They)

Customer Success Agent at Wodify Technologies

John Rittmann is a client-focused professional at Wodify Technologies, where he excels in empowering users through exceptional education and support. Hailing from Tuscaloosa, Alabama, his past decade of work as a social worker informs his approach to customer support.

Prior to joining Wodify, John honed his interpersonal communication and de-escalation skills as a child protective services worker and nonprofit administrator. Leveraging this expertise, John thrives in client education, guiding users through Wodify's functionalities and maximizing their software experience. He's also passionate about building strong client relationships, fostering a positive and collaborative environment.

John doesn't stop at education; he's a key contributor to Wodify's helpdesk maintenance. His keen eye for detail ensures a consistently functional support system, keeping clients connected and productive. Furthermore, John's analytical mind delves into Key Performance Indicators (KPIs), strategizing ways to optimize Wodify's analytics features to continuously improve the user experience. Through his dedication to client success and operational excellence, John plays a vital role in driving Wodify's growth.

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Work style

How I prefer to work

Remote

Qualities I value in my colleagues

  • Creativity
  • adaptability
  • tenacity

My communication style

  • Thoughtful
  • direct
  • proactive

My pet peeves

  • Inauthenticity
  • close-mindedness
  • wastefulness

Fun fact

My favorite phrase about Customer Support comes from trainings that I led when I was a Boy Scout - "For teaching to be effective, learning must take place."